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Fiber Internet is a high-speed internet connection that utilizes fiber-optic cables to transmit data. These cables consist of thin strands of glass or plastic, carrying information as pulses of light. The result? Blazing-fast speeds, low latency, and reliable connectivity. It’s like upgrading from a dirt road to an expressway for your online activities!

• Lightning-Fast Speeds. Fiber internet is blazingly fast, delivering speeds up to 20 times faster than regular cable internet and a whopping 80 times faster than DSL. Say goodbye to buffering and hello to seamless streaming and downloads!
• Unbeatable Reliability. Unlike traditional copper cables, fiber optics don’t heat up or suffer from interference. This reliability ensures consistent performance, even during peak usage hours.
• Future-Proof. As your needs grow, fiber can handle increased bandwidth without compromising speed or quality. It’s a future-proof solution that adapts to your requirements.
• Long-Distance Connections. Fiber can transmit data over longer distances without signal degradation. Whether you’re connecting locally or across the globe, fiber has you covered.
• Enhanced Security. Fiber is more secure than cable, keeping your data private and protected. Unlike cable, it doesn’t emit electrical signals that can be intercepted.
• Durability and Weather Resistance. Fiber optic cables are incredibly durable and weather-resistant. They withstand harsh conditions, making them ideal for both indoor and outdoor installations.

You can easily change your Wi-Fi password using the Kosciusko Connect Home App.

1. Open the Kosciusko Connect Home App on your device.
2. Tap on “Network” at the bottom of the screen.
3. Under “Wi-Fi Networks” tap on the network that you would like to change the password for.
4. Tap on “Edit Network” at the bottom of the screen.
5. Enter the password you would like in the “Password” field.
6. Tap the “Save” button at the bottom of the screen.

If you don’t have an internet connection, try rebooting or power cycling your equipment by unplugging it from the power outlet for 10 seconds and then plugging it back in. Be patient as your router restarts. This could take several minutes.

If you still do not have a connection, contact technical support for assistance.

This is usually due to router placement or signal interference. Our technicians will advise you on the best location for your router during installation. However, concealing these devices can obstruct the signal. For optimal performance, the router should be centrally located in your home, and the area around your equipment should be clear of furniture, mirrors, appliances, and metal objects.

If you’ve placed your router in a concealed location, like a basement or closet, you can contact us to have it moved. Standard service call fees may apply.

Alternatively, you may consider adding a Wi-Fi mesh extender. A Wi-Fi mesh extender is a device that enhances and extends the reach of your Wi-Fi network. It operates with your main router as part of a mesh network system, ensuring that your entire space is covered with a strong and consistent Wi-Fi signal. Unlike traditional extenders, which often create separate networks, mesh extenders maintain a single network throughout your home, allowing for seamless connectivity without dropping the signal. If you’re interested in adding a Wi-Fi mesh extender, please contact us.

Our blog post, How to Manage Your Own Home Network and Resolve Connection Issues may also be helpful.

Make sure your device is hooked up to your home’s Wi-Fi—you can usually find this in the device settings. If it’s connected but still slow, check if there’s an update for your device. Remember, not all Wi-Fi devices are the same; some are just quicker than others. Also, older devices might not be as fast as newer ones.

Use an ethernet cable to hardwire your bandwidth-heavy devices to your router when possible. This includes things like laptops, smart TVs, and your office computer.

Consider upgrading to a faster internet plan. It’s easy to overlook the number of devices using your Wi-Fi. From coffee machines and doorbells to phones, tablets, TVs, and smart home devices—each one consumes part of your bandwidth. If you’re experiencing continued slowness, it could be because you have reached the bandwidth capacity of your internet plan.

For assistance with slow Wi-Fi, contact technical support to ensure no underlying issues are causing the problem.

Our blog post, How to Manage Your Own Home Network and Resolve Connection Issues may also be helpful.

You should experience speeds close to your subscribed plan most of the time. When your device shows lower speeds during speed tests, there could be several reasons:

• Network Congestion: If many users are online simultaneously, it can impact overall network performance.
• Distance from Router: The farther you are from your Wi-Fi router, the weaker the signal strength.
• Interference: Other electronic devices or physical obstacles (walls, furniture) can interfere with Wi-Fi signals.
• Hardware Limitations: Older devices may not support high speeds.

If you are experiencing lower than expected speeds continually, please contact technical support so they can identify and resolve the problem for you.

No. Kosciusko Connect owns the hardware. We provide you with a router at no cost. Should the router fail due to manufacturing defects, we’ll replace it. If you end your service, please return the router to avoid a fee for unreturned equipment.

After our technicians place your router during installation, we advise against you moving it yourself. Routers are strategically placed to provide optimal coverage. Moving it can result in signal interference, weaker signals, dead spots, disconnection or damage of cables, and configuration issues. If you need to relocate your router, please contact technical support for assistance. A technician visit fee may be applicable.

The Kosciusko Connect Home app is a powerful and easy-to-use mobile app that puts you in control of your home Wi-Fi. From your smartphone or tablet, you can:

• Manage your network – Change your Wi-Fi name and password anytime.
• Monitor connected devices – See what’s online and manage access.
• Set up parental controls – Keep your family safe with content filters and usage limits.
• Run speed tests – Check your internet performance instantly.

The app is powered by CommandIQ^® and works seamlessly with Kosciusko Connect’s GigaSpire systems. Whether you’re a tech-savvy user or just want a simple way to manage your Wi-Fi, the Kosciusko Connect Home app is built to meet your needs.

Version 3.0 of the Kosciusko Connect Home app brings exciting new features to help you personalize and control your home Wi-Fi experience like never before:

• Quick Link Carousel Easily access your most-used features right from the home screen.
• People and Avatars Create profiles for family members with avatars to manage devices and set controls.
• Promotions and Announcements Stay informed with updates and special offers from your service provider.
• SmartHome Solution Tiles One-tap access to SmartHome features like cybersecurity, parental controls, and camera integrations.
• MyPrioritiesIQ Customize your network to prioritize what matters most—whether it’s streaming, gaming, or work.
• Network and Device Prioritization Choose which devices get the fastest speeds when it counts.

The Quick Link Carousel is a set of easy-access buttons located at the top of your CommandIQ dashboard. You can swipe through these tiles to quickly reach your favorite features—like running a speed test, managing devices, or checking network status—with just a tap.

It’s designed to save you time and make navigating your Wi-Fi settings simple and intuitive.

People and Avatars is a helpful new feature in version 3.0 of the app that lets you create user profiles for everyone in your household. Instead of uploading personal photos, you can choose from a variety of avatars to represent each person.

This feature is part of the People Carousel, making it easy to manage devices, apply parental controls, and personalizing your Wi-Fi experience for each family member—all in a simple, visual way.

Promotions and Announcement Tiles are visual banners that appear right on your Kosciusko Connect Home app home screen. These tiles help keep you informed and connected with Kosciusko Connect. You might see:

• Special offers and services
• Community updates
• Plan upgrades and seasonal campaigns 

SmartHome Solution Tiles are interactive buttons on your Kosciusko Connect Home app home screen that give you quick access to powerful SmartHome services. With just a tap, you can:

• Protect your network with ProtectIQ cybersecurity tools (Guardian Protection add-on required)
• Manage content and screen time using ExperienceIQ parental controls (Guardian Protection add-on required)
• Prioritize your devices with MyPrioritiesIQ for smoother streaming, gaming, and work (Guardian Protection add-on required)
• Connect to third-party services brought to you by Kosciusko Connet

These tiles make it easy to personalize and secure your home Wi-Fi experience—all in one place.

MyPrioritiesIQ is a feature within the Kosciusko Connect Home app for users who are subscribed to Guardian Protection. It gives you more control over your home Wi-Fi experience by allowing you to prioritize bandwidth for specific activities—such as Gaming, Work, or Entertainment—based on what matters most to you at any given time.

Using a simple interface, you can select a mode that fits your current needs:

• Gaming Mode: Optimizes your connection for smooth, lag-free gameplay.
• Work Mode: Ensures reliable video calls and fast uploads for remote work.
• Entertainment Mode: Delivers uninterrupted streaming for movies and shows.

This feature helps ensure that your Wi-Fi performs at its best, no matter what you’re doing.

MyPrioritiesIQ Modes are a key feature of version 3.0 of the Kosciusko Connect Home app. They allow you to optimize your home Wi-Fi by prioritizing bandwidth based on your current activity.

Work Mode

• Prioritizes bandwidth for tasks like video calls, file uploads, and cloud collaboration tools.
• Minimizes lag and interruptions during Zoom or Teams meetings.
• Speeds up syncing and sharing of work documents.
• Helps create a smoother, more reliable connection for remote work.

Entertainment Mode

• Prioritizes bandwidth for streaming services, music, and media apps.
• Improves video quality and reduces buffering on platforms like Netflix, YouTube, and Spotify.
• Helps ensure smooth playback—even during peak hours.
• Ideal for movie nights, music sessions, and binge-worthy shows.

Gamer Mode

• Prioritizes gaming traffic for faster, more responsive gameplay.
• Minimizes lag and latency during online matches.
• Reduces interference from background devices and apps.
• Helps deliver smoother, uninterrupted gaming sessions.

The Guardian add-on in the Kosciusko Connect home app gives you smarter control over your home Wi-Fi by intelligently managing how bandwidth is shared across devices and activities. Whether you’re working, gaming, or streaming, the Kosciusko Connect Home app helps ensure your most important tasks get the strongest connection.

User Profiles for Device Management

With the Kosciusko Connect Home app, you can assign devices to individual household members using custom user profiles. This gives you more control over how each person connects to your home network.

Here’s what you can do:

• Set internet time limits to manage screen time for kids or teens.
• Filter content to block inappropriate websites and keep browsing safe.
• Track activity to see how and when devices are being used.

By organizing devices by user, you can indirectly prioritize bandwidth—making sure work calls, homework, and streaming all get the connection they need, when they need it.

The app is available for download on both the Apple App Store and Google Play Store. Simply search for “Kosciusko Connect Home app.”

• Download and install the app from your device’s app store.
• Open the app and sign in or create a new account.
• Follow the on-screen instructions to connect the app to your supported Wi-Fi router or gateway.
• Once connected, you can begin customizing your network, adding user profiles, and setting up controls.

If you forget your Kosciusko Connect Home app password, tap the “Forgot Password?” link on the login page. Follow the instructions to receive a reset link via email or SMS.

User profiles let you assign devices to individual household members. This allows tailored controls such as internet time limits, content filtering, and activity tracking for each person.

Set Up Parental Controls in the App

1. Open the app and go to the “Profiles” or “Parental Controls” section.
2. Create a profile for your child or select an existing one.
3. Customize settings like internet access schedules, content filters, and device restrictions to fit your family’s needs.
4. Your changes take effect right away and can be updated anytime.

Easily manage your home network—see which devices are connected in real time, assign them to family profiles, pause or resume their internet access, and prioritize bandwidth to keep your most important devices running smoothly.

To conduct a speed test, from the main dashboard Quick Links, tap “Speed Test” to measure your internet connection’s upload and download speeds. Results are displayed in real time and stored for future reference.

The Kosciusko Connect Home app makes it easy to run speed tests for individual devices, giving you clear insights into Wi-Fi strength, download and upload speeds, and latency. Each device is rated as Strong, Good, or Weak, helping you quickly spot and resolve connectivity issues.

Enjoy peace of mind knowing your home network is protected with built-in WPA3 encryption, advanced firewall controls, and device-level access management. The Guardian Protection add-on gives you automatic security updates, tools to monitor threats, and real-time alerts if anything suspicious is detected—so you stay informed and in control.

Create a guest network in just a few taps—customize the name and password, set how long guests can stay connected, and keep their activity separate from your main network for added security and peace of mind.

The app is fully compatible with mesh Wi-Fi setups, allowing you to manage multiple access points and ensure seamless coverage throughout your home.

Connect your favorite smart home assistants—like Amazon Alexa and Google Assistant—directly through the app. You can also manage select smart devices with ease, giving you more control and convenience right from your phone.

Only authorized users with login credentials can access your app and network settings. The app uses encryption and privacy best practices to protect your personal information.

Your data is used solely to provide and improve services. Refer to Kosciusko Connect’s privacy policy for details on data collection, storage, and sharing practices.

Within the app, go to Account Settings, then select “Delete Account.” Follow the prompts to permanently remove your data and close your account.

• Check your router – Make sure it’s powered on and broadcasting a Wi-Fi signal.
• Verify your connection – Ensure your mobile device is connected to the correct Wi-Fi network.
• Restart your router – A quick reboot can often resolve connection issues.
• Update your software – Make sure both the app and your device’s operating system are up to date.
• Need more help? – Visit the app’s Help Center or contact the Kosciusko Connect support team for personalized assistance.

Some devices may not show up if they’re not currently connected, are using a different Wi-Fi network name (SSID), or have been blocked by parental controls. Refresh the device list or restart the app to update your view.

Use the “Contact Support” or “Feedback” option in the app to report bugs, request new features, or share your thoughts directly with our development team.

Updates are released regularly to enhance features, improve security, and address bugs. Enable automatic updates on your device to ensure you always have the latest version.

Immediately change your account password, check your device list for unauthorized access, and contact the Kosciusko Connect support team through the app.

Yes, the app is built to support both IPv4 and IPv6 addressing schemes, future-proofing your home network.

Thank you for choosing Kosciusko Connect!

Once you’ve placed your order, our dedicated customer service team and fiber technicians will take care of the rest. Here’s what you can expect:

1. Order Processing:
   • A customer service representative will verify that the required prepayment for two months of service has been received. This payment will be applied toward your first bill.
   • They’ll also confirm receipt of your signed Underground Release Form. If you’re renting the property where you’d like to receive service, we’ll check for the signed Landlord Agreement Form as well.
2. Scheduling Installation:
   • If your residence is new to Kosciusko Connect’s internet service, the initial step is a fiber service drop. You don’t need to be home during the drop, but ensure all underground lines on your property are marked beforehand. During this process, a technician will install a Network Interface Device (NID) outside your home. The technician will run fiber cable from the street to the NID.
   • Once the drop is complete, our dispatch team will reach out to schedule your home installation.
   • On installation day, please ensure that someone 18 years of age or older is present to grant the technician access both inside and outside your home.
   • The technician will discuss fiber installation steps, answer any questions you may have, and determine the optimal router placement for full coverage.
   • After installation, we’ll perform speed and signal strength checks to ensure everything is working seamlessly.

Feel free to reach out if you have any further questions or need assistance. Welcome to the Kosciusko Connect family!

Your fiber service drop cannot be completed until all underground lines on your property are marked. Our contractors will call 811 to have major utilities marked, including electric lines, gas lines, telephone lines, and main water lines. You are responsible for having private utility and facility lines marked with flags or paint. Please have this done as soon as possible. This includes:

• Underground sprinkler lines and heads
• Private LP gas lines from the tank to the house or to any outbuildings, generators, gas grills, swimming pool, etc.
• Buried landscape or yard lighting
• Underground pet fences
• Underground telephone, cable TV, or satellite lines
• Electric lines from a meter pole to your house or from the house to an outbuilding
• Any other line buried in your yard that is not a major utility line

For more information on marking private lines, visit the Indiana 811 website.

Kosciusko Connect is not responsible for damage to unmarked private utility and facility lines.

• Be sure to download the Kosciusko Connect Home app from the Google Play Store (for Android) or the App Store (for iOS). The app is essential to help you manage your Wi-Fi network, set up guest access, and change your Wi-Fi password. It is best to install the app before the day of your installation so the technician does not have to wait for the app to download and install during your installation appointment.
• Ensure that someone 18 years of age or older is available to grant the technician access both inside and outside your home.
• The technician will discuss fiber installation steps, answer your questions, and help determine the optimal router placement for full coverage.
• You’ll also have the option to add Wi-Fi extenders if needed.
• After installation, the technician will check the internet speed and signal strength in your home to ensure everything is working properly.

You will receive your bill electronically each month at the email associated with your account. If you need a copy of your bill, you can access it by logging into your account online. If you prefer a paper bill, you will be charged a paper statement fee of $4 per month.

If you have billing or account questions, contact our customer service department.

Yes. If you did not set up auto pay at the time you placed your order, you can do so at any time by contacting our customer service department.

VoIP (Voice over Internet Protocol) is a technology that lets you make phone calls over the internet instead of using traditional phone lines. It’s cost-effective, flexible, and feature-rich, making it a smart choice for modern communication. To learn more, read our blog post VoIP vs. Landline Phone Service.

Yes. Kosciusko Connect’s phone service is provided over your internet connection (called voice over IP or VOIP). If your internet is interrupted, your phone service will also be affected.

Kosciusko Connect’s phone service is a voice-over-internet protocol (VoIP). It is provided over the same reliable fiber connection as your internet, so it will not function during a power outage. However, we do offer a battery backup that will keep both your internet and phone running during a power outage. Contact customer service for more information on our battery backup units.

There is no charge to transfer your current phone number. However, the process takes longer—up to three weeks, depending on your current carrier.

Streaming TV refers to video content delivered over the internet, allowing you to watch shows, movies, live TV, and other programming on various devices. Instead of relying on traditional cable or satellite services, streaming TV provides on-demand or live access, depending on which streaming options you choose, through internet-based platforms. Streaming TV is often cheaper than cable or satellite and offers more flexibility and customization.

All you need is:

1. A fast, reliable internet connection like Kosciusko Connect’s.
2. The right streaming platform(s) that meets your viewing needs.  Kosciusko Connect’s MyBundle TV tool can help you find options based on your preferences.
3. A streaming device or Smart TV.

To learn more, read our blog post, Traditional vs. Streaming TV: Which is Better?

If you’ve purchased a TV in the last few years it most likely has the ability to stream many of the services available. If you are interested in having access to a broader set of streaming services, or have an older TV, then Roku, Amazon, Google and others all sell affordable streaming devices that turn almost any TV into a Smart TV. Streaming devices offer an easy and simple-to-use interface that allow you to watch your favorite shows and movies. You can either connect the TV or Streaming device to your Wi-Fi network or to your router using an ethernet cable. Once connected, you’re ready to stream!

Yes. There are many Live TV streaming options available today, but they each have their own channel lineup and features which can make switching to streaming a little confusing. That’s why we offer the Find My Bundle tool, to help you find which one is best for you.

• Cost Savings. Streaming services are often more affordable than traditional cable or satellite subscriptions. On average, switching from cable or satellite TV to streaming can save over $1,200 annually for the average user. This translates to approximately 20% in cost savings compared to traditional cable or satellite services. Keep in mind that individual savings may vary based on specific subscription choices and regional pricing. With streaming, there are no equipment rental fees or installation costs. Users can choose from various pricing tiers based on their preferences and budget.
• Flexibility. Streaming offers greater flexibility compared to cable or satellite TV. Most streaming services do not have long-term contracts, so users can cancel anytime without penalties. Additionally, streaming content is accessible on multiple devices, including smartphones, tablets, and smart TVs.
• Wide Variety of Content. Streaming platforms provide extensive libraries of on-demand content. Users can stream movies, TV shows, documentaries, and more at any time. Additionally, many streaming services produce original content, including exclusive shows and movies. Some streaming platforms offer live TV streaming, which is very similar to cable or satellite TV.  This allows users to watch their favorite channels in real time, including local channels.
• User-Friendly Interfaces. While some people appreciate the familiar channel guide interface of cable or satellite TV, streaming services also offer intuitive menus. Features include search functionality, customizable recommendations, and organized categories. Some streaming platforms even provide live TV guides identical to those of cable or satellite for seamless access to live channels.
• Personalization. Streaming services allow users to create custom channel line-ups based on their preferences. Recommendations are tailored to individual viewing history, making it easier to discover new content.
• No Location or Weather Limitations. As long as you have a stable internet connection, streaming content is accessible from any location. Unlike cable or satellite signals, which can be disrupted during adverse weather conditions, streaming remains unaffected.

Kosciusko Connect has partnered with MyBundle TV to help simplify the world of streaming TV.  MyBundle’s suite of free tools help you eliminate all the work needed to find the streaming services that have the content you actually want. Whether it’s finding a cheaper Live TV streaming replacement, discovering new streaming services, or deciding what to watch next–MyBundle can help! Here’s what it offers:

1. Customized Recommendations: MyBundle helps you find the best live TV streaming package based on your preferences. No more cable fees—enjoy your favorite channels hassle-free.
2. Explore Beyond Basics: Discover hidden gems and niche streaming services beyond popular ones like Netflix and Hulu. Find out where specific shows and movies are available.
3. Centralized Management: Sign up for a free MyBundle Profile to track your streaming subscriptions, get personalized recommendations, and create custom watchlists—all in one place.

MyBundle TV streamlines your entertainment experience, making it easier to find content you love while saving time and money. Get started now.

1. Answer a few questions about your lifestyle and viewing preferences including the size of your household, location, recording needs, and the devices you use.
2. Select your must-have channels by either browsing the list of most popular channels, searching for specific channels and shows or sorting by genre.
3. Enter your email address if you’d like to receive a copy of your results. (It’s optional)
4. View your Find My Bundle results and learn more about your suggested Streaming services.
5. Sign-Up for the service(s) that best matches your needs and budget & start streaming!

Are you ready to get started? Find your bundle now.

By signing up for a free MyBundle Profile and inputting your current streaming subscriptions, you are able to quickly discover Movies and TV Shows from across your services, track your streaming costs, get personalized recommendations, and build custom Watchlists all in one place.  Create your profile now.

Kosciusko Connect’s MyBundle Streaming Marketplace offers you a place to discover and learn about new streaming services. While most people know about Netflix, Hulu, Prime Video, and Disney+, there are hundreds of other streaming services! The Streaming Marketplace helps you find and sign-up for unique and niche services that match your interests. Also, if you’re looking for a particular show or movie, search the Streaming Marketplace to find which service it can be streamed on.