Meet the Team is a series of Q&A articles highlighting our valuable Kosciusko Connect employees.
Riley Delp - Customer Service Representative/Dispatcher
Q: Tell us about your role at Kosciusko Connect. What does a typical day look like for you?
A: I am a Customer Service Representative/Dispatcher here at Kosciusko Connect. My typical day looks like helping customers who call, email, or come in the office with questions about our fiber internet service. I also help manage our technicians’ schedules in the dispatch world and help to coordinate requests for the assistance programs that we offer.
Q: Could you share some highlights of your educational and/or career journey and what led you to become a part of our team?
A: I have worked in the customer service industry for nine years and counting. People are a passion of mine. I strive to be a helpful hand, listening ear, and empathic heart for those who I speak with daily.
Q: Kosciusko Connect has rapidly connected over 7,900 subscribers to its fiber internet network since its launch in 2021. What aspects of this growth have been most exciting for you?
A: I love hearing how excited customers are to get our fiber-optic internet and how thrilled they are with the growth we’ve had. We are helping to make their lives easier and less stressful, which is an amazing opportunity.
Q: In your opinion, what sets Kosciusko Connect apart from other internet providers?
A: The fact that we are a fiber-optic network is a given, but I think what really sets us apart is our customer service. All of us truly care about our customers and want to help their lives become easier, plus, we are located right here in Warsaw, Indiana! Most of us have lived here for years, if not our whole lives, and have such a love for this county and community.
Q: Outside of work, what are some of your interests or hobbies? Any fun facts about you that our subscribers might find surprising?
A: I’m a blogger in my free time, which is my main hobby. Some of my interests are content creation, photography, and writing of course!